Frequently Asked Questions (FAQ)
1. What is Spa Vibes At Home?
Spa Vibes At Home is an online store that offers a variety of spa-related products and services designed to bring the luxury of a spa into the comfort of your home.
2. How can I place an order?
You can browse our product catalog on our website, add items to your cart, and follow the checkout process to complete your purchase. You’ll need to provide accurate billing and shipping information.
3. What are your payment options?
We accept all major credit cards and online payment methods. All payment information is encrypted and securely processed.
4. Can I cancel or change my order?
Yes, you can cancel or change your order before it’s shipped by contacting us through our website at Contact Us. Once your order has been shipped, cancellations or changes are no longer possible.
5. What is your return and refund policy?
You can request a return or refund within 25 days of receiving your order. If your product is damaged or not as described, you’ll need to provide proof (photos or videos). For full details, please visit our Return Policy.
6. What if I receive a damaged or incorrect product?
If your product arrives damaged or incorrect, contact us with proof (photos/videos), and we will provide a prepaid return label for damaged goods. Once we verify the return is in transit, we will refund or send a replacement.
7. Can I return non-defective items?
We do not typically accept returns for non-defective products unless we agree to it. If accepted, there may be a restocking fee (up to 35% of the order price).
8. What if I don’t receive my order?
If your order doesn’t arrive within the estimated delivery time, please contact us. In cases of lost or delayed shipments, we will work with the carrier to resolve the issue. For more details, see our Shipping Policy.
9. How do I track my order?
Once your order is shipped, you will receive an email with your tracking number. You can use this number to track your package on our shipping provider’s website.
10. How can I contact customer support?
You can contact us through our Contact Us page for any inquiries or issues. We’re here to help with your order, returns, or any other questions you may have.
11. What happens if I give the wrong address?
If you accidentally provide incorrect shipping information, please contact us immediately. If the order hasn’t shipped yet, we’ll update it for you. If it’s already shipped, it’s your responsibility to correct the address with the carrier or cover any return shipping fees.
12. Do you have warranties on your products?
We do not offer warranties on our products. However, if you receive a defective product, we will replace or refund it according to our return policy.
13. Can I leave feedback or reviews?
Yes! We welcome all feedback. You can leave reviews on the product pages or send your comments through our Contact Us page. If you love our site feel free to follow us on our social media.
14. How do I stay updated on new products and offers?
Sign up for our newsletter or follow us on social media to stay up to date on new products, promotions, and spa tips. Follow us on X, Pinterest, and YouTube
